At Ets Travel Firm, we aim to provide smooth and reliable travel services. This Return & Refund Policy explains the terms under which cancellations, returns, and refunds are processed for our tour packages, hotel bookings, flight bookings, bus bookings, and other travel services.
Ets Travel Firm provides travel-related services. Since these are service-based bookings (not physical products), “returns” do not apply in the traditional sense. Refunds are subject to cancellation terms and third-party provider policies.
Cancellation charges depend on airline policies.
Some tickets (especially promotional fares) may be non-refundable.
Airline cancellation fees and service charges will be deducted from the refund amount.
Refund eligibility depends on hotel cancellation policy.
Certain discounted or promotional bookings may be non-refundable.
Late cancellations or no-shows may result in full booking charges.
Refunds are subject to the bus operator’s cancellation policy.
Cancellation fees may apply depending on the time of cancellation.
Cancellation charges depend on the number of days before departure.
Non-refundable bookings (flights, hotels, permits, etc.) within the package will be deducted.
Customized tour packages may have separate cancellation conditions.
Detailed cancellation terms are shared at the time of booking.
Refunds will be processed after receiving confirmation from airlines, hotels, or service providers.
Refunds will be credited to the original payment method.
Processing time may take 7–15 working days, depending on banks and service providers.
Service charges charged by Ets Travel Firm may be non-refundable.
Refunds may not be applicable in cases such as:
No-show at airport/hotel/bus boarding point
Incorrect details provided by customer
Visa rejection (unless specifically mentioned in package terms)
Force majeure events (natural disasters, government restrictions, pandemics, strikes, etc.)
Date changes or rescheduling may attract additional charges.
Fare differences must be paid by the customer.
Changes are subject to availability and third-party approval.
In case of:
Flight cancellation by airline
Hotel overbooking
Service unavailability
Refunds will be processed as per the service provider’s policies.
To request cancellation or refund, please contact:
Ets Travel Firm
📧 Email: info@etstravelfirm.com
📞 Phone: +91 92176 71368
Please provide:
Booking reference number
Full name
Travel details
Reason for cancellation
We recommend customers carefully review cancellation policies before confirming bookings.
